Sphere pendant bedside pendant lamp

Common Return Reasons:

• Product quality issues or shipping damage:
  • We offer free returns and exchanges.
• Customer Preferences:
  • If customers don't like our lights, they will have to pay for the return shipping.

We are confident that you will love your order from brightistry.com, but if you have any questions, please contact us through our Contact Us page or reply to our shipping update emails and we will take care of it.

30-Day Return and Exchange Policy:

• Qualifications:
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
• How to initiate a return:
  • To initiate a return, please contact us at info@brightistry.com. Our support team will provide you with complete return address information tailored to your location to facilitate a hassle-free return process.
• Return Process:
  • If your return is accepted, we will send you a return address and instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.
  • Before initiating a return, please contact us to discuss a return plan tailored to your situation. Our goal is to ensure a seamless return experience.

Shipping Costs:

• Non-refundable:
  • Shipping costs are non-refundable provided we have met our delivery obligations. Refunds are available if the package is not shipped.
• Returns are the responsibility of the customer:
• If the return is made by the consumer, they are responsible for the shipping costs. The specific costs should be determined based on the courier company you choose. Reasons include:
  • The product does not meet expectations.
  • The size is too small or too large.
  • The color is not as expected.
  • Change your mind or no longer want the product.
  • Order the wrong item or quantity.
  • Failure to read product descriptions carefully.

Order Confirmation and Shipping Confirmation:

• Order confirmation is sent immediately after the order is placed.
• Shipping confirmation is sent within 7-14 working days of order confirmation.

If you have not received these confirmations, please contact us at info@brightistry.com.

Eligibility for partial/full refund and replacement:

• Items not in original condition, damaged or missing parts due to our error.
• Items different than described.
• Items returned to sender without delivery.
• Items not delivered within 90 days.

Non-refundable items:

• Products after the 30-day return period.
• Purchases over $5,000.
• Personalized products.
• Uncertainty about the merchandise clearly marked and without reduction.
• For items not eligible for return and refund, you are responsible for return shipping costs. We will deduct up to 70% of the cost + service fee from your refund amount.

Return Policy Steps:

1. Determine if your order is eligible for a refund/return.
2. Send your requests to info@brightistry.com.
3. Confirm the refund amount with us.
4. Follow the return address and shipping label instructions.
5. Send the items at your expense.
6. Provide us with your tracking number.
7. We will process your return within 3-5 business days of receiving the returned item.

Refund Process:

• If approved, your refund will be processed and charged to your original method of payment within 7-14 business days. Please contact your bank or credit card issuer for more information.

Delayed or missing refunds:

• Double-check your bank account.
• Contact your credit card company.
• Contact your bank.
• If you still have not received your refund, please contact us through our contact page.

Order Cancellation:

• Orders can be cancelled within 4 hours of order confirmation. After this time, a refund is no longer possible. If your order has not yet shipped, please contact us for your cancellation options.

Return Address:

• Email: info@brightistry.com
• Tel: +86 18615712632
• Return Address: No. 5, Shengping West Road, Xiaolan Town, Zhongshan City, Guangdong Province, CN 528415
• Seller Name: Jiang Yumin
• Office Hours: Monday – Friday EST 9:00 a.m. – 5:00 p.m.

Updated on 10th, December, 2024

Best Regards

https://brightistry.com/